Existing equipment (computers, printers, phone, software, etc.) set up by the Technology Services Department are eligible for Help Desk technical support. Technology Services Help Desk works to resolve all questions reported to Technology Services, and will automatically escalate any reported problem to the next level if not resolved at the first point of contact.

In order to quickly identify the problem, please be prepared to state the problem clearly and include all relevant information, including but not limited to: 
 

• Must have access to the equipment when you contact us
• Employee name
• Location including room/office number
• Type of equipment (printer, scanner, CPU, monitor, etc.)
• Detailed description of the problem including error messages
• Host Name 

Serviceable items include, but not limited to:

Account management

Outage reports

Software errors

Denial of service

Support with products already installed \ configured for usage

Non-Serviceable items include, but not limited to:

Mass image \ software deployment

Out-of-box computers \ software that are not already configured for use